Hi! I’m Talia Koren, the founder of Workweek Lunch, and I’m looking for TWO patient and detail-oriented Support Team members to be there for our lovely customers when they run into issues using our site, have account questions and more. We are proud of the customer service we’ve been able to offer so far and need YOUR help to keep it going as we grow!
This role is ideal for someone who loves to be a helping hand and knows the value of amazing customer service. Knowing how to cook is a major plus. You’ll be talking directly with customers on multiple platforms, so being able to manage different channels and stay organized is a must.
We’re looking for two Support Team members based in the US. One for weekends only (a few hours every weekend) and the other is for weekdays during business hours.
You won’t be alone. We will still have other WWL Team Members jump in as needed depending on the volume of support requests!
Please read the full application before applying! More details below.
Summary of the Support Team Roles
The below applies to both roles.
- These are entry-level roles. Experience isn’t required, but previous retail or customer-facing experience is a huge plus.
- Our customers generally need help with issues such as using our new website and understanding its functionality, logging in or updating their account, canceling or re-starting their memberships and other changes to their accounts.
- We manage support requests and customer questions through email, our Facebook group and Slack.
- Knowing how to cook will help a lot in this role, as you may need to answer cooking questions occasionally.
- We will train you on everything when you get started since we use a few platforms that aren’t widely known.
- These are part-time remote roles. You can be based anywhere in the US.
- You must be able to work during business hours Monday – Friday OR day-time hours on weekends.
Detailed Responsibilities – Weekday Support Team Member
- You must have a working laptop/computer and wifi.
- You must be patient, positive and have a natural desire to help others. In this role, you’re playing a major part in our member’s success in the kitchen!
- Manage emails in our customer service inbox: all emails get a response within 1-2 hours if possible during business hours. Outside of business hours, we aim to respond within 12-18 hours.
- Customer account management: this involves updating customer’s email information, canceling or re-starting their accounts when they run into issues, helping them get the weekly emails if they’re missing them and processing refunds.
- Answering general questions on our platforms: in addition to email, we receive questions from customers via Instagram DM, in our Facebook Group. You will help manage those as well!
- Responding to bug reports: This is new, but since we have a new site, we occasionally respond to bug reports that come in via Slack to get more info or notify members that the issue they’re reporting has been fixed.
- Recipe fixes: When members point out recipe mistakes, you will help us correct them. You will get the correct info for recipes from me or our Recipe Team members.
- Communicate with our Recipe and Site Development team members: To get information to relay to customers, you will communicate with other team members! We use Slack to chat and we’re all super friendly!
- Collect Feedback: You will be contributing to a shared grid (Google Sheet) where we collect positive and constructive feedback from members to refer back to.
- Facebook Group Support: You will be a part of our member’s only Facebook group to field questions and support our amazing Facebook moderator! Our Facebook moderator will also tag you in posts that require attention.
- Ad Hoc Projects: If it’s a slow week and you’re interested in helping out other aspects of WWL, we are open to it!
Detailed Responsibilities – Weekend Support Team Member
- You must have a working laptop/computer and wifi.
- You must be patient, positive and have a natural desire to help others. In this role, you’re playing a major part in our member’s success in the kitchen!
- Manage emails in our customer service inbox: all emails get a response within 1-2 hours if possible during biz hours. Outside of business hours, we aim to respond within 12-18 hours.
- Customer account management: this involves updating customer’s email information, canceling or re-starting their accounts when they run into issues, helping them get the weekly emails if they’re missing them and processing refunds.
- Answering customer questions on Instagram DM: in addition to email, we receive questions from customers via Instagram DM. You will be helping to manage these as well!
- Checking in on our Facebook group: most of the cooking goes down on the weekends and we see heavier activity on Saturdays and Sundays. We’ll need you to pop in and help answer questions so customers can accomplish their weekend meal prep successfully!
- Communicate with Weekday Support Team Member about what came in over the weekend that they may need to handle!
Compensation & Hours – Weekdays Only
- This is an entry-level part-time remote role. You must be based in the US.
- We’ll need you for 10-12 hours/week, and you must be available every day of the workweek (Monday-Friday). We work 9 am-6 pm ET / 8 am-5 pm PT – so you’ll need to be able to come online sometime in this window!
- Rate: $1,350/mo to start. Payment schedule TBD depending on your needs!
- We do not provide health or retirement benefits at this time.
- You can take off as much time as you need as long as you tell us ahead of time so that we can have someone cover you!
Compensation & Hours – Weekend Only
- This is an entry-level part-time remote role. You must be based in the US.
- We’ll need you for 4 hours on the weekend (2 hours per each day of the weekend), and you must be able to come online on both Saturday and Sunday.
- Rate: $400/mo to start. Payment schedule TBD depending on your needs!
- We do not provide health or retirement benefits at this time.
- You can take off as much time as you need as long as you tell us ahead of time so that we can have someone cover you!
Our customers already love the existing customer service we provide and we’re aiming to stay consistent and improve as we go. I can’t wait to keep improving our already great service with your help!
Please do not apply if you have a full-time job!
Apply here
Click the link above to apply. Looking forward to e-meeting you!
Please do not email us a resume or DM us via Instagram about this role.
About Workweek Lunch:
WWL is an online meal plan subscription and food blog dedicated to helping people all over the world meal prep to save time, money and eat more homecooked meals.
I started WWL in 2016 as a food blog and Instagram account and we launched the subscription in 2018. The subscription includes weekly meal plans, tested meal prep recipes, a meal planning tool and access to a private community.
It’s the only meal plan subscription that aligns with Intuitive Eating and is not made for weight loss, calorie counting or food restriction, which is one of the main reasons people come to us over our competitors. WWL has been featured in the New York Times, Women’s Health, Buzzfeed, The Kitchn, NBC Better, Prevention and more.
Scroll to the bottom of this page to read more about our company culture and mission.
WWL has big plans to scale up in 2021 and the years to come. We just launched our new incredible membership website (the future home to all these recipes) which will help us continue to build our member base. We’re also developing new products to help our customers and readers improve as home cooks.
Our Culture & Mission
The mission behind Workweek Lunch is to help people create their own systems around food that allow them to live a more full life. It’s easy to feel bogged down by worrying about every meal. Our content and services help busy folks with meal planning, recipe searching, grocery list making, food budgeting and learning how to streamline the cooking process so they can spend less time in the kitchen and more time doing what’s important to them.
We currently have a small entirely remote team of two full-time employees (including me) and a handful of contractors based all over the country. Everyone on our team is friendly, inclusive and we’re all self-starters. We’re passionate about serving our community and customers, learning more about the ins and outs of our industry and having fun while working, of course!
At WWL, we work hard and we get it all done, but it’s important to us that work is never a source of stress. We’re making meal plans, not saving lives. We value our work and having a life outside it, which is parallel to our philosophy around meal prep and food.
Workweek Lunch is an Equal Opportunity Employer. Workweek Lunch does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.